BPO Services

In NIVEL UNO we take care of these activities in the most efficient, profitable way and with quick results. Our process includes workload management initiatives to increase productivity, customer service integration efforts using trends and analysis developed by the Back Office.

  • Application processing
  • Data entry
  • Document processing
  • Claims processing
  • Data review and cleaning
  • Survey solutions
  • Digitization, management and indexing of electronic documentation
  • Billing treatment
  • Management of incidents
  • Work automation

A well-managed and established database is a powerful weapon to gain a competitive advantage. NIVEL UNO offers you the ideal solution to exploit this information and get the most out of it.

  • Database creation
  • Database debugging
  • Database enrichment

NIVEL UNO offers effective collection management. Our staff contacts the client, identifies the cause of the delay and offers a payment plan, always trying not to lose the relationship with the client.

  • Preventive delay
  • Early blackberry
  • Late blackberry

NIVEL UNOoffers Contact Center services with real benefits with a top quality service strategy, providing its clients with fast and personalized attention that meets the highest expectations, achieving their loyalty and improving the prestige of your company.

  • Methodology
  • Cutting edge technology
  • Speed
  • Management

NIVEL UNO helps you to have the right information to better understand your consumers and implement the best strategies for your business

  • Satisfaction of customers, products or services
  • Opinion polls, brand image, products, services …
  • Market research
  • Use / consumption habits
  • Website user feedback

In NIVEL UNO we know that a customer’s complaint is a very valuable source of information, as well as an opportunity to improve and to know the customer’s opinion about your product and service, which is why we give it the importance it requires.

  • Better customer service
  • Less customer loss
  • Lower risk of fines / lawsuits
  • Best sale
  • Competitiveness
  • Loyalty
  • Standardized processes
  • Fair response to customers

NIVEL UNO creates and maintains stable and lasting relationships with its clients and with any user interested in its brand through the construction, management and administration of the online community.

  • Management of the brand’s presence in social networks
  • Community management
  • Content generation
  • Brand presence monitoring
  • Integration of the marketing strategy to social channels
  • Response actions on social networks in real time
  • Reports generation
  • Opportunity detection

NIVEL UNO delivers high-quality support with tailored helpdesk solutions, from basic consumer troubleshooting to advanced tech support support.

  • Technical support call center
  • Resolution of incidents by remote control
  • On-site support
  • Specialized Team
  • Quick and effective solutions
  • Incident reporting
  • Problem solving
  • Installation kit
  • Assistance Service Management

Our extensive experience in building strong relationships with clients makes us ideal partners to support your sales and account management efforts as we are experts in generating high-quality leads.

  • Inbound and outbound sales
  • Lead generation
  • Flight, hotel and travel reservations
  • Order entry and management
  • Client retention
  • Rebate programs
  • Cross-selling and up selling
  • Billing inquiries
  • Order and payment tracking

  Buenos Aires – Argentina